Which type of email marketing is right for your business?

November 24, 2024

Not all types of email marketing campaigns are equal.

Some are perfect for building trust, others for making sales, and some are great for keeping your customers informed.

If you choose the wrong type of email for your business, you could end up wasting time and money—and even lose customers. 

That’s why it’s so important to send the right type of email at the right time.

In this article, I’ll help you figure out which type of email marketing is best for your business. 

You’ll learn how to match your emails with your goals and audience to get the best results.

The different types of email marketing campaigns

When it comes to email marketing, there are two main types to focus on: newsletters and automated emails.

Each type serves a specific purpose, and knowing how they work can help you craft a strategy that delivers results.

Let’s break them down.

1. Newsletters

Newsletters are regular email updates sent to your subscribers to keep them informed and engaged.

They often include company updates, helpful content, promotions, or industry insights.

Unlike other email types, newsletters are less about making immediate sales and more about building a long-term relationship with your audience.

Goals: Build trust, educate, and nurture your audience over time.

Frequency: Weekly, monthly, or quarterly, depending on your content strategy.

Examples:

  • A digital agency sharing tips on improving website traffic.
  • A clothing brand announcing their latest collection and sharing style guides.
  • A nonprofit updating donors on how their contributions are making an impact.
 
Why use Newsletters?

Newsletters are ideal for businesses that want to stay visible and offer consistent value without overly focusing on sales. 

They help keep your brand top-of-mind while establishing you as a trusted resource.

2. Automated emails

Automated emails are highly personalized messages sent based on customer behavior or a pre-planned schedule.

They are designed to send the right message at the right time, ensuring timely and relevant communication without manual effort.

Automated emails can be broken down into two key types:

  • Triggered Emails: These are sent in response to specific actions your audience takes. For instance, signing up for your newsletter might trigger a welcome email, while abandoning a shopping cart could trigger a reminder.
  • Drip Emails: These are a series of scheduled emails sent over time, designed to nurture leads or onboard new customers. They guide your audience step-by-step through a process, such as learning about your services or making a purchase decision.

Goals: Automate repetitive tasks, nurture relationships, and drive conversions.

Examples:

  • A welcome email sent after a new subscriber signs up, introducing your brand and offering a discount.
  • A SaaS company sending a drip sequence to onboard users with tutorials and tips.
  • An e-commerce brand reminding users about items left in their cart, with an exclusive discount.
 
Why use Automated Emails?

Automated emails save time, ensure consistency, and help create highly personalized experiences. 

They’re perfect for scaling your efforts while maintaining a one-on-one feel with your audience.

How do you choose the right one?

Step 1: Define your goals

Start with the big picture. 

Ask yourself: What do I want my emails to achieve?

  • Build relationships: Newsletters are ideal for sharing valuable content over time, keeping your audience informed and engaged.
  • Drive quick actions: Automated emails are great for nurturing leads, recovering abandoned carts, or guiding prospects through a sales funnel.

By understanding your primary goal, you can focus on the email type that aligns with your desired outcomes.

Step 2: Understand your audience

Your audience is the heart of your email strategy, so your emails should match their preferences and habits.

  • Think about their lifestyle and time constraints. Are they busy professionals who want quick, actionable emails? Or are they loyal fans who love detailed updates?
  • Consider their buying stage. New leads may need automated welcome emails, while long-time customers might appreciate regular newsletters.

The better you understand your audience, the more relevant and effective your emails will be.

Step 3: Research industry best practices

Each industry has unique email marketing norms that guide what works best.

For example, what drives results in retail might not resonate for a professional services firm. 

That’s why researching what works for others in your space can save you time and improve your outcomes.

  • E-commerce businesses often thrive on automated campaigns. Think cart recovery reminders, personalized product recommendations, or time-sensitive flash sale alerts. These drive quick actions and boost sales.
  • Professional services like accountants or consultants may lean on newsletters. These help share expertise, build credibility, and maintain long-term trust.
  • Subscription-based companies often combine approaches. They use automated onboarding emails to guide new users and newsletters to keep ongoing subscribers engaged.

Learning from your industry’s proven strategies can help you tailor your email campaigns for maximum success.

Step 4: Evaluate your resources

Email marketing doesn’t have to be overwhelming, but it’s important to work within your resources.

Start by considering these key questions:

  • Do you have the tools for automation? Platforms like Mailchimp, HubSpot, or ActiveCampaign can simplify the process, making it easier to set up and manage automated campaigns.
  • Is your team small? If so, newsletters might be your best bet. They’re straightforward, require less setup, and are an excellent starting point for businesses with limited resources.

Working within your capacity ensures consistent, high-quality email campaigns without overburdening your team.

Step 5: Test and refine

Once you’ve chosen your email type-test it, measure the results and adjust as needed.

Here’s how:

  • Track metrics like open rates, click-through rates, and conversions. These numbers tell you what’s working and where you can improve.
  • Experiment with different email types for different goals or audiences. What resonates with one group may not work for another.

For example, a subscription box company might see higher retention rates with automated onboarding emails that guide new users. 

Meanwhile, newsletters could be effective for upselling add-ons or exclusive deals.

By analyzing results and making adjustments, you’ll create email campaigns that deliver the best possible outcomes.

What’s next?

Choosing the right type of email marketing depends on your goals and audience.

Newsletters are perfect for staying in touch with your entire audience, sharing updates, stories, and valuable information over time.

Automated emails are ideal for nurturing leads, onboarding customers, or sending timely messages triggered by specific actions.

By identifying what works best for your business, you can create campaigns that strengthen relationships, drive sales, and build brand loyalty.

But the real magic happens when you use both together:

  • Newsletters keep your broader audience engaged and informed.
  • Automated emails deliver personalized, action-driven communication at just the right time.

Ready to take your email marketing to the next level?

Download our free guide, “The 6 Emails Every Business Should Send.

Inside, you’ll learn:

  • How to welcome new subscribers and turn them into loyal leads.
  • Ways to nurture leads and guide them toward taking action.
  • Strategies to engage potential customers who haven’t decided yet.
  • Tips to reconnect with cold leads and bring them back.
  • Proven methods to strengthen relationships and keep customers coming back.

Start building smarter email campaigns today!